Residents at SJ homeless motel decry poor treatment as service provider changes—again

When it comes to caring for San Jose’s most vulnerable homeless residents at a motel-turned-housing site, it seems no one can get it right.

The SureStay Motel, which offers temporary housing and services to homeless seniors, is changing service providers for the third time in two years. HomeFirst will start providing food, case management and security on Oct. 1, taking the reins from LifeMoves, another nonprofit service provider who stepped in for Abode Services last October.