BART riders more satisfied with service in survey, public safety concerns linger

Roughly three-quarters of BART riders were satisfied with the transit agency’s service in 2020, an increase of almost 30 percent over 2018, according to the results of a recent survey made by the agency.

BART received responses from some 3,000 riders for its biennial customer satisfaction survey, which found that 72 percent of riders were very or somewhat satisfied with BART compared to 56 percent during the 2018 survey. Nine percent of riders were dissatisfied with BART in 2020, compared to 21 percent in 2018.