The Vallejo Housing Authority reopened to the public Monday following months of complaints from Section 8 voucher holders and landlords.

The city announced Monday that the agency’s lobby, located at 200 Georgia St. across from City Hall, is now open for walk-ins Monday through Thursday from 8:30 a.m. to 5 p.m. The lobby will remain closed Fridays.

In a statement, the city said that the agency “looks forward to welcoming residents back to the lobby during regular business hours.”

The Vallejo Housing Authority funds Section 8 housing vouchers — a federal program that provides financial assistance for low-income renters — for 1,500 Vallejo residents. But the agency closed its doors in October 2025 after switching to an appointment-only system, citing personnel issues and dwindling reserves. For over a year, appointments were only available from 8 a.m. to noon on Tuesdays and Thursdays.

Currently, there are only eight people on staff at the agency, though 17 full-time positions are budgeted, according to a city spokesperson.

At a September City Council meeting, Councilmember Tonia Lediju said she had received numerous emails and calls regarding a lack of communication from the agency — including multiple allegations that the agency had wrongfully terminated vouchers for Section 8 residents, who were left in fear of losing their housing and little recourse.

At a Sept. 22 meeting, the Vallejo City Council voted to allocate an emergency $300,000 payment to the Housing Authority from a sales tax fund to implement a proposed “recovery plan.”

The plan includes immediate onboarding of temporary “front-counter” and administrative staff contracted through Allecca Consulting, a company that supports low-income housing authorities, according to a staff report. The temporary personnel will eventually be replaced with full-time staff after recruitment and training.

A spokesperson for the city said two staffers are scheduled to start work Nov. 30.