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Immediate action on hold: San Jose struggles to divert 911 calls to 988 mental crisis hotline

San Jose is struggling to divert 911 calls related to mental and emotional distress away from police, despite the county adopting the 988 mental crisis hotline two years ago to handle those situations. A recent report shows county mental health teams in 2023 responded to just 2 percent of nearly 60,000 San Jose 911 calls that officials […]

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