Antioch police have launched a public portal meant to streamline the process for people to submit feedback, complaints and commendations.
Police said in a statement Wednesday that the platform reinforces the department’s commitment to transparency, accountability, and community engagement.
“This portal is another step forward in building trust and strengthening communication between the department and the community we serve,” Antioch Police Chief Joe Vigil said in the statement. “We want to make sure every member of our community feels heard and has a voice.”
The portal is now live and accessible through the department’s website. A public computer is also available in the Police Department’s lobby, ensuring accessibility for everyone.
The portal features a user-friendly submission process. Community members can provide feedback, file complaints, or commend officers through an intuitive online form.
Submissions are directly pushed into the department’s internal case management system, improving efficiency and reducing errors.
People can use the system to check the status of their submission and track the progress of any investigation or review.
Relevant department personnel receive automatic alerts when a new submission is received, ensuring timely attention, the department said.
The portal is available in English, Spanish, and Tagalog, reflecting the primary languages spoken in Antioch.
The department said it still supports traditional communication methods, such as in-person and telephone complaints. Supervisors are still required to handle complaints in accordance with department policy, ensuring that all concerns are addressed appropriately.