Representatives of San Francisco’s 311 Customer Service Center announced updates to its free app, which now supports service requests in Chinese, Spanish and Filipino in addition to English.

Roughly 150,000 San Francisco residents have a limited proficiency of English, according to data the city received from the U.S. Census Bureau. The recent expansion of the SF311 app will serve over 80% of these residents. 

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Anna Leah comes to Local News Matters from over fifteen years in documentary film – including a docu-series examining the national reach of conspiratorial thinking, never-before-seen materials related to Jeffrey Epstein, and a history of currency. Currently, she is earning a master’s degree in feature writing, investigation, and data at the Craig Newmark School of Journalism (part of CUNY – the City University of New York). She focuses on building empathy with people who are often overlooked or oversimplified. More at annaleah.com.