San Jose poured millions into developing its glitchy mobile app that barely anybody uses

SAN JOSE SPENT millions on a mobile app to improve community services, but only about 10 percent of residents use it.

The city has put $2.3 million into developing its San Jose 311 app, which became operational in 2017. The app is designed as a one-stop shop for residents to report a variety of issues including abandoned vehicles, blight, graffiti and potholes, or to request other supportive services from the city. The goal is to streamline the process through the app by notifying the right departments directly.